Last Amended:February 28, 2024

1. Items, Products and Service Pricing

   Since prices of services depend upon the type of job performed and vary amongst all service providers, we will provide the end user with an invoice and a link to the credit card payment once a quote has been agreed by both customers and service providers.

2. Payment

• The Website user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent by the Company after the payment has been processed as soon as practically possible.
• All credit/debit card details and personal identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• If you make a payment for our services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.

3. Cancellations and Refunds

• As bookings are agreed between a customer and CitiKit, all transactions are final and CitiKit is not responsible for refunds.
• Advance payments in some cases are required prior to CitiKit rendering the service. If the customer pays and decides to cancel for any reason, a refund would be applicable subject to the conditions agreed upon booking (i.e. taking consideration the parts already purchased for specific jobs)
• If in any given case, CitiKit is proven to be at fault, management may decide to issue a refund.
• The company at any given time will try its best to resolve any issues with the customers. Refunds and cancellations are at the discretion of the management.